FAQs - Athletic Clearances
- Why am I not cleared, or why was I denied?
- My file won't upload — it says it's too large
- My School is not Available
- The upload only accepts one file — how do I combine multiple pages into one?
- I forgot my password. What can I do to recover my password?
- I don't remember my email username. How can I retrieve my account username?
- How can I update my email username/password? (Athletic Clearance in Florida)
- I don't see a Files or upload step in my application
- My photo won't upload (HEIC file format)
- I'm on an old clearance page and nothing works
- How do I add additional students?
- Switching to a different school
- I need to make updates to the information I entered. How can I update my existing information?
- Do I need to print and sign the Confirmation Message?
- Do I need to remove a student from my account?
- Where can I find the Pre-Participation Physical Form?
- Adding another sport to an existing clearance
- Where can we upload the completed Pre-Participation Form?
- I'm not getting emails from Home Campus
- My sport isn't showing when I try to start a clearance
- How can I replace an uploaded File?
- I accidentally created two accounts for the same student — what do I do?
- Account Creation
- Multiple Sport Athletes
- Managing Multiple Athletes in a Single Athletic Clearance Account
- Updating Information on an Existing Clearance
- Updating an Expired Physical
- Adding a Sport to an Application
- Completing Electronic Signature Agreements
- Uploading Files